Many internet and social media platforms have recently been flooded with various complaints from Android and iOS users. While the questions were phrased differently, their underlying point was the same, i.e., why does my Yahoo email account keeps stopping or crashing? As a result of Yahoo mail keeps stopping, it can prevent users from accessing important emails and doing urgent tasks.
Well, there can be numerous reasons due to why Yahoo mail keeps crashing. You can keep reading this article until the end to understand why this error arises and the exact solutions you can execute to deal with Yahoo mail freezes or crash issues.
Possible Reasons Behind Yahoo Mail Keeps Crashing
There can be numerous endless reasons why a user may encounter the Yahoo mail crashing issue. Although we have tried our best to enlist some of the most common and possible reasons behind the occurrence of the error;
- Incorrect IMAP or POP configuration settings are the main primary reason that leads to the Yahoo email stops responding issue.
- If your device is affected by harmful viruses or malware.
- Browser’s history and cache can also interrupt the users from accessing their email accounts.
- Insufficient storage space on your device.
- Poor internet connection.
- Outdated web browser.
- Outdated windows update or android/ iOS version of your PC/ smartphone.
- A bug in the Android System WebView can also lead to Yahoo mail crashing android issues.
How to Fix Yahoo Mail Keeps Crashing?
After having a clear knowledge of why is yahoo mail crashing issue appears, let’s take a look at the troubleshooting solution that you can execute step-by-step to eliminate the issue;
Also Read: How to Recover Yahoo Password Without Phone Number and Alternate Email
Solution 1. Update Google Chrome & Android System WebView
Android System WebView is an internal component of the Android Operating System that supports Google-developed and third-party applications. If this application is affected by a bug, it can lead to Yahoo mail crashing. Therefore, updating the Android System WebView along with Google Chrome can help you to fix the issue.
- Open the Play Store application on your android device.
- Type “Android System WebView” on the search bar and hit the search icon.
- You must tap on the application from the search results and then select the “Update” option.
- Similarly, navigate to the “Google Chrome” application on Play Store, and update the application.
Once you are done updating both of the applications, try to access your Yahoo mail account to verify if the Yahoo mail crashing issue has been eliminated.
Solution 2. Clear the Yahoo Mail App Data & Cache
- Launch the Settings application on your device.
- Scroll down in the settings, and tap the “Apps” option.
- Now, you will be able to see all the downloaded applications on your device.
- Here, you have to search there for the Yahoo mail application and tap on it.
- Select the storage option, and tap the “Clear Cache” option.
- Tap “Clear Data” and select the “Clear All Data” option.
- At last, perform a deep restart of your device.
Launch the Yahoo mail application, and verify if the issue has been eliminated.
Solution 3. Force Stop & Re-launch Yahoo Mail Application
If the solution mentioned above does not help fix Yahoo mail’s crashing issue, you can try force-stopping the application and re-launching it. Given below are the steps that you can execute to do so;
- Open the settings application on your device.
- Tap the “Apps” option, and select the “Yahoo Mail” application.
- Select the “Force Stop” option and click the “OK” option.
- Followed by the above steps, perform a restart of your device.
Open the Yahoo mail application on your device, and try to access your mail inbox. If you are still encountering the Yahoo mail keeps crashing issue.
Solution 4. Verify Yahoo Mail POP & IMAP Settings
Another possible reason a user may encounter the Yahoo mail keeps crashing issue is the incorrect IMAP or POP server settings. If you have accidentally changed the server settings, then it can also lead to a Yahoo mail crashing issue.
Therefore, we advise you to verify the email server settings on your email account. For your reference, below, we have listed the correct Yahoo mail server settings;
IMAP Server Settings:
- IMAP port number: 993
- TLS or SSL required: Yes
- IMAP username: Your Yahoo email address
- Password: Login password of your Yahoo email account
POP Server Settings:
- SMTP port number: 465 or 585
- SMTP TLS or SSL required: Yes
- SMTP username: Your Yahoo email account address
- Password: Yahoo email account login password
If you find any discrepancy with your device’s Yahoo email server settings, you have to rectify that immediately with the correct settings, as shown above.
Solution 5. Re-install Yahoo Mail Application
Go to the settings application on your device.
After that, you have to tap on the “Apps” option.
Select the “Manage” apps option, and then a list of all the installed applications will open on your screen.
Search here for the Yahoo mail application, and tap on it.
After that, select the “Uninstall” application, and confirm the request by selecting the “OK” option.
Also Read: How to Fix Yahoo Mail Login Problems
Ending Note
As demonstrated above, we have listed five different tried and tested solutions you can easily execute to eliminate Yahoo mail keeps stopping or crashing issues. In a scenario, if you face any challenge while performing the steps, you can contact our email experts via mail at info@emailnotresponding.com. Our experts are available 24*7 around the clock to help you use the Yahoo email services smoothly and efficiently.
